Support

  • Disney Movies Anywhere is an app and website where you can browse, buy and watch your collection of eligible Disney, Pixar, Marvel, and Star Wars titles across your favorite devices. Enjoy exclusive content, special bonus features, and earn points toward great rewards with your digital purchases through Disney Movies Anywhere. Easily manage, stream, and download your digital movie collection anywhere you go. 
     
    Sign in using your existing Disney Account or create a new account. It's free and easy to sign up.
     
    Access Disney Movies Anywhere on your computer (PC or Mac) through DisneyMoviesAnywhere.com.

    Download the free app for compatible devices from the Apple App Store, the Amazon app store, Google Play Store, the Xbox App Marketplace, and/or Roku Streaming Channels Store.

  • Your Collection is your personal Disney Movies Anywhere movie library where you can instantly stream your movies. You can also download your movies through the Disney Movies Anywhere app on a compatible device. All movies in your Collection will be designated with a blue banner throughout Disney Movies Anywhere.
     
    Building your Collection starts with adding any eligible movies you have already obtained from Disney, such as Digital Copies. 
     
    Once you connect your Disney Movies Anywhere account with one or more participating provider accounts (such as iTunes, Amazon Video, VUDU, Google Play, Microsoft Movies & TV, or Fios by Verizon) the eligible Disney, Pixar, Marvel, and Star Wars titles in your libraries with participating provider’s will be automatically added to your Disney Movies Anywhere Collection. Similarly, any movies in your Collection will automatically become available in all your connected libraries with all participating providers. For example, a movie you obtain from a connected iTunes account will be available in your Disney Movies Anywhere Collection and in your connected Amazon Video, VUDU, Google Play, Microsoft Movies & TV, or Fios by Verizon.
     
    Your Collection also keeps track of movies and videos you favorite. View these by selecting the Favorites tab.
  • Your Favorites give you quick and easy access to the movies and videos you love most. To favorite a movie or video, open the movie page or video pop-up and then select the heart icon in the top right-hand corner. You can select the heart icon again to remove it from your Favorites.
     
    Your Favorites will be designated with a red banner, or a purple banner if you also have the movie in your Collection, everywhere they appear throughout Disney Movies Anywhere.
  • The Discover section includes special, often never-before-seen and exclusive, short pieces of streamable content, available at no charge for Disney Movies Anywhere members. Access first looks at new films, behind-the scenes vignettes, music videos, classic shorts from the Disney Archives, and so much more. This section is updated frequently so be sure to check back often. To access this section, just select Discover in the menu bar.
  • Disney Movies Anywhere includes a banner on the upper right corner of certain movies to help you keep track of the movies in your Collection and the ones you Favorite.
     
    A blue banner indicates that a movie is part of your Collection.
     
    A red banner indicates that a movie has been Favorited. You can view all your Favorites in the Favorites tab within your Collection.
     
    A purple banner indicates that a movie is in your Collection and has also been Favorited.
  • All Disney, Pixar, and Marvel movies that are eligible for Disney Movies Anywhere can be found in the "All Movies" category within the Browse section of Disney Movies Anywhere. You can also access the Search tool by selecting the magnifying glass icon. There, you can search by movie title, character, or even actor name. Keep in mind that all Disney movies may not be available at all times on Disney Movies Anywhere. Please check back frequently, as we are always working to update availability. If you would like to request that a movie be added to Disney Movies Anywhere, please contact us.
  • If you are new to Disney Movies Anywhere, upon registering with Disney Movies Anywhere and connecting with any participating provider account, Monsters, Inc. will be added to your Disney Movies Anywhere Collection.

    If you already have a Disney Movies Anywhere account, upon any connection to a participating provider, Monsters, Inc. will be added to your Disney Movies Anywhere Collection.

    Monsters, Inc. will be the only title for this free movie offer.  We will not be able to offer alternative titles.

    Offer subject to expiration. Void where prohibited. For eligibility requirements, details, and terms and conditions click here.

  • To unlock your Target exclusive bonus content, follow the instructions below:

    1. Visit the Disney Movies Anywhere app or website and sign in using your existing Disney account or create a new account. It's free and easy to sign up.

    2. Enter your code in the blue redemption field.

    3. Enjoy your exclusive content!

     

    Exclusive content will be located in "My Collection" under "My Videos."

  • Disney Movies Anywhere requests your periodic consent to sync your Disney Movies Anywhere account with your connected provider accounts such as iTunes, Amazon Video, VUDU, Google Play, Microsoft Movies & TV, and Fios by Verizon. This is outlined in the Disney Movies Anywhere terms and conditions.

    To review the Disney Movies Anywhere terms and conditions at any time, please visit http://www.disneymoviesanywhere.com/terms-and-conditions.

  • We disconnect your Disney Movies Anywhere and connected provider accounts when your consent to share movie data does not remain up-to-date.

    To update your consent, please sign in to your Disney Movies Anywhere account. You will be prompted to re-consent to the permissions described above. Then, you will be able to reconnect to your preferred providers by following the instructions below:

    Via DisneyMoviesAnywhere.com -

    1. Click on the gear icon located at the upper right corner of the page and select “Account”

    2. Select the participating provider account to which you would like to connect

    3. You will be guided to your selected participating provider to complete the process

    4.  Follow all on-screen instructions to connect your accounts

    5. Return to DisneyMoviesAnywhere.com and go to “Account” in your Settings to confirm that your accounts are connected

    Via Disney Movies Anywhere app –

    1. Go to Settings
     
    2. Under “Account” Select “Connect Accounts”

    3. Select the participating provider account to which you would like to connect to

    4. You will be guided to your selected participating provider to complete the process

    5. Follow all on-screen instructions to connect your accounts

    6. Return to DisneyMoviesAnywhere.com and go to “Connect Accounts” in your Settings to confirm that your accounts are connected

  • Please contact us for assistance.
  • Once release date has been announced, it will be posted on DisneyMoviesAnywhere.com. Please check back frequently for updates. All dates are subject to change.
  • The Disney Movies Anywhere app is currently available to download on the following devices:

    • Amazon Kindle Fire HDX 8.9” (4th Generation)
    • Amazon Kindle Fire HDX 8.9” (3rd Generation)
    • Amazon Kindle Fire HDX 7” (3rd Generation)
    • The Amazon Video Fire TV Box and Amazon Video Fire TV Stick.

    The app is currently not available on The Amazon Fire Phone, and Kindle Fire tablets, and Kindle Fire HD tablets.  

  • The Disney Movies Anywhere app is currently available to download on the following devices:

    • The Xbox 360
    The app is currently not available on The Xbox One, Windows Tablets, and Windows Phones. 
  • To connect Amazon Video and Microsoft Movies & TV accounts to Disney Movies Anywhere from the app, please update your Android or iOS app to the latest version.
  • To access the app, please update the app to the latest version.

  • Twentieth Century Fox owns the rights to this movie.
  • If your eligible Disney Blu-ray or DVD set includes a Digital Copy, you can add it to your Disney Movies Anywhere Collection. If the set does not include a Digital Copy, you will receive Disney Movie Rewards points for the movie, but it will not be added to your Disney Movies Anywhere Collection.
  • For assistance with multiple Disney Movies Anywhere accounts, please call us at 855-347-3722, and a cast member will be happy to assist you.
  • Please contact us and be sure to include the following information:
     
    - The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray
    package. This number will start in either a 0 or a 1.
     
    - The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length
     
    - The UPC number located under the barcode on your DVD or Blu-ray package.
     
  • To add an eligible Digital Copy, go to the Rewards section of Disney Movies Anywhere and enter the Digital Copy code found on the insert inside select Blu-ray or DVD Combo Pack packaging. Your movie will be automatically added to your Disney Movies Anywhere Collection. It will also sync with any of your connected participating provider accounts. Note that it may take several minutes for your movie to appear. Once your movie appears in your Collection, it will be available for streaming and, if you are using the Disney Movies Anywhere app on a compatible device, it will also be available for downloading.
  • To connect a participating provider account to your Disney Movies Anywhere account, follow the instructions below.

    1. Sign in to your Disney Movies Anywhere account and go to your Settings

    2. Select “Account”

    3. Select “Connect Accounts”

    4. Select the participating provider account you would like to connect

    5. You will be guided to your selected participating provider to complete the process. Follow all on-screen instructions to connect your accounts.

    6. Return to Disney Movies Anywhere and go to “Connect Accounts” in your Settings to confirm that your accounts are connected

    You may connect one account per participating provider to your Disney Movies Anywhere account. You can disconnect and connect the account at any time, but you will not be able to connect to a different account with that participating provider for 180 days.

    Connecting your participating provider account syncs all your eligible Disney, Pixar, Marvel, and Star Wars titles between both services. The movies in your participating provider account are subject to the terms and conditions of that service.

    Registration with a participating provider is required in order to successfully connect your Disney Movies Anywhere account with that participating provider.  Each participating provider’s terms and conditions, including eligibility requirements, apply to your creation and use of an account with that participating provider.  To learn more about each provider’s terms and conditions, please visit:

    iTunes Terms and Conditions

    Amazon Video Terms and Conditions

    VUDU Terms and Conditions

    Google Play Terms and Conditions

    Microsoft Movies & TV Terms and Conditions

    Fios by Verizon Terms and Conditions

    Note that you may only connect to iTunes from your device if it is an iOS-compatible device.

  • Disney Movies Anywhere does not sell movies directly, but it provides a convenient connection directly to accounts you have with participating providers. Once you have connected your participating provider account(s) to your Disney Movies Anywhere account, select the Buy button to be directed to your participating provider to complete your purchase. Once completed, your movie purchase will automatically sync to your Disney Movies Anywhere Collection.

    Purchases will not be available through the Disney Movies Anywhere Amazon Fire TV and Roku apps.

    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.

    iTunes Terms and Conditions

    Amazon Video Terms and Conditions

    VUDU Terms and Conditions

    Google Play Terms and Conditions

    Microsoft Movies & TV Terms and Conditions

    Fios by Verizon Terms and Conditions

  • Movie transactions are currently handled through our participating providers. The participating provider’s refund policy will govern any refund activity. Please contact the participating provider from which you purchased your movie to get refund information.
     
    If you’re having trouble playing your movie, we’d be happy to help you resolve it. Please contact us at any time.
     
    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.
  • A Disney Movies Anywhere-eligible movie includes a streaming version of your movie and, if you use the Disney Movies Anywhere app, a downloadable version of your movie so you can watch with or without an Internet connection.
     
    Movies in your Collection will automatically sync to your connected participating provider accounts, where they can be downloaded and streamed to your computer or compatible devices.
     
    Many movies include related bonus features* like blooper reels, deleted scenes, and much more.
     
    You’ll also earn Disney Movie Rewards points for eligible movie purchases, which can be used toward great Disney rewards. Just visit the Rewards section to learn more.
     
    * Bonus features are available in streaming form only and are not available to download.
     
    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.
  • If your eligible Disney, Pixar, or Marvel Blu-ray or DVD set includes a Digital Copy, you can add it to your Disney Movies Anywhere Collection. If the set does not include a Digital Copy, you can still receive Disney Movie Rewards points for the movie by entering the Magic/Action Code (if available), but it will not be added to your Disney Movies Anywhere Collection.
  • There are a number of reasons you may have trouble playing a downloaded movie. Please try some or all of the suggestions below to resolve the problem.

    For a downloaded movie on an Apple device:

    - If the app has frozen, force-close it by double-tapping the device Home button and swiping up on the Disney Movies Anywhere app. After closing the app, re-open it and try playing your movie again.

    - Sign out of your account by going to your Settings on the app, then force-close it by double-tapping the Home button and swiping up on the Disney Movies Anywhere app. After closing the app, re-open it, sign back in to your account, and try playing your movie again.

    - Delete the movie from your device and then re-download it. Try playing the movie again once the movie has finished downloading.

    - In some cases, you may need to delete the Disney Movies Anywhere app and re-download it to your device. Once the app has downloaded, log into your account, re-download the movie and try to play it again.

    For a downloaded movie on an Android device:

    - If the app has frozen, force-close it by tapping the Recent Apps button and swiping the Disney Movies Anywhere app to the side. After closing the app, re-open it and try playing your movie again.

    - Sign out of your account by going to your Settings on the app, then force-close it by tapping the Recent Apps button and swiping the Disney Movies Anywhere app to the side. After closing the app, re-open it, sign back into your account and try playing your movie again.

    - Delete the movie from your device and then re-download it. Try playing the movie again once the movie has finished downloading. 

    - In some cases, you may need to clear the Disney Movies Anywhere app data. Once the app data has been cleared, log into your account, re-download the movie and try to play it again.

    For movie streaming:

    Movie playback issues and buffering are usually due to a slow Internet connection speed. Below are a few suggestions to improve this experience.

    - If you are using a wireless Internet connection, make sure your connection speed meets the suggested technical requirements.

    - Close any additional programs, web pages, or downloading services that may be active on your device.

    - Pause the movie for a period of time. This will allow the movie to buffer and may improve playback consistency.

  • You must be 13 years of age or older and a legal resident of the United States or certain U.S. territories and possessions to become a Disney Movies Anywhere member. 

  • For assistance with multiple Disney Movies Anywhere accounts, please call us at 855-347-3722, and a cast member will be happy to assist you.
  • Turning on Parental Controls on a device will restrict Disney Movies Anywhere on that device from being used to purchase a movie from any participating provider. To turn on Parental Controls, please follow the instructions below.
     
    1. Go to your Settings
     
    2. Select “Parental Controls”
     
    3. Turn on Parental Controls
     
    Transactions within Disney Movies Anywhere will only be restricted on the device on which you adjust your settings. For example, if you turn on Basic Parental Controls from your desktop computer, the app on your portable device will not automatically have Basic Parental Controls turned on. Please adjust settings on every device on which you would like to moderate transactions.
     
    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.
  • Turning on Parental Controls on a device will restrict Disney Movies Anywhere on that device from sharing through social media or email. To turn on Parental Controls, please follow the instructions below.
     
    1. Go to your Settings
     
    2. Select “Parental Controls”
     
    3. Turn on Parental Controls
     
    Sharing within Disney Movies Anywhere will only be restricted on the device on which you adjust your settings. For example, if you turn on Parental Controls from your desktop computer, the app on your portable device will not automatically have Basic Parental Controls turned on. Please adjust settings on every device on which you would like to moderate sharing.
  • To restrict streaming or downloading of movies on a device based on movie rating, you must first turn on Parental Controls for that device. To set rating restrictions, please follow the directions below.
     
    1. Go to Settings
     
    2. Select “Parental Controls”
     
    3. Turn on Parental Controls
     
    4. Select the rating(s) you want to restrict
     
    These restrictions will only apply to feature length films.
     
    Rating restrictions within Disney Movies Anywhere will only be restricted on the device on which you adjust your settings. For example, if you turn on Basic Parental Controls from your desktop computer, the app on your portable device will not automatically have Basic Parental Controls turned on. Please adjust settings on every device on which you would like to moderate ratings.
     
    Note: Disney Movies Anywhere does not contain movies with a rating greater than PG-13.
  • If you have already registered for a Disney Account from one of our Disney family of websites (e.g.: Infinity.Disney.com, DisneyMovieRewards.com, ESPN.com, DisneyStore.com), you can use your existing member name and password to sign in to Disney Movies Anywhere. Simply agree to the terms of use indicated at sign up.
     
    If you have not already registered for a Disney Account, you can easily sign up on DisneyMoviesAnywhere.com or via the Disney Movies Anywhere app. Just visit your Settings, select Sign In, and follow the onscreen instructions.
     
    If you sign in using your existing Disney Movie Rewards username and password, any points you have earned and any Digital Copy codes you have entered through Disney Movie Rewards will sync to Disney Movies Anywhere.
  • Yes, you can access Disney Movies Anywhere and stream movies listed within My Collection through Disney Movies Anywhere by logging into your account.

  • To change your email address or password, go to your Settings and then navigate to the Account menu. Select Profile to open your Disney account settings. Here you can change your email address, password, and other personal information. Once updated, an email confirmation will be sent to you.
  • To view or make changes to your current marketing preferences, please follow the directions below.
     
    1. Go to your Settings
     
    2. Select “Profile”
     
    3. Select “Update Profile” or “Edit My Profile.” You may be asked to verify your username/password at this point.
     
    4. Your current marketing preferences will be shown at the bottom of the page and can be adjusted here
     
    5. Select “Update Account”
     
    Please note that it may take up to 10 business days to process any change you make to your marketing preferences.
     

     

  • Disney Movies Anywhere requests your periodic consent to sync your Disney Movies Anywhere account with your connected provider accounts such as iTunes, Amazon Video, VUDU, Google Play, Microsoft Movies & TV, and Fios by Verizon. This is outlined in the Disney Movies Anywhere terms and conditions.

    To review the Disney Movies Anywhere terms and conditions at any time, please visit http://www.disneymoviesanywhere.com/terms-and-conditions.

  • We disconnect your Disney Movies Anywhere and connected provider accounts when your consent to share movie data does not remain up-to-date.

    To update your consent, please sign in to your Disney Movies Anywhere account. You will be prompted to re-consent to the permissions described above. Then, you will be able to reconnect to your preferred providers by following the instructions below:

    Via DisneyMoviesAnywhere.com -

    1. Click on the gear icon located at the upper right corner of the page and select “Account”

    2. Select the participating provider account to which you would like to connect

    3. You will be guided to your selected participating provider to complete the process

    4.  Follow all on-screen instructions to connect your accounts

    5. Return to DisneyMoviesAnywhere.com and go to “Account” in your Settings to confirm that your accounts are connected

    Via Disney Movies Anywhere app –

    1. Go to Settings
     
    2. Under “Account” Select “Connect Accounts”

    3. Select the participating provider account to which you would like to connect to

    4. You will be guided to your selected participating provider to complete the process

    5. Follow all on-screen instructions to connect your accounts

    6. Return to DisneyMoviesAnywhere.com and go to “Connect Accounts” in your Settings to confirm that your accounts are connected

  • To connect a participating provider account to your Disney Movies Anywhere account, follow the instructions below.

    1. Sign in to your Disney Movies Anywhere account and go to your Settings

    2. Select “Account”

    3. Select “Connect Accounts”

    4. Select the participating provider account you would like to connect

    5. You will be guided to your selected participating provider to complete the process. Follow all on-screen instructions to connect your accounts.

    6. Return to Disney Movies Anywhere and go to “Connect Accounts” in your Settings to confirm that your accounts are connected

    You may connect one account per participating provider to your Disney Movies Anywhere account. You can disconnect and connect the account at any time, but you will not be able to connect to a different account with that participating provider for 180 days.

    Connecting your participating provider account syncs all your eligible Disney, Pixar, Marvel, and Star Wars titles between both services. The movies in your participating provider account are subject to the terms and conditions of that service.

    Registration with a participating provider is required in order to successfully connect your Disney Movies Anywhere account with that participating provider.  Each participating provider’s terms and conditions, including eligibility requirements, apply to your creation and use of an account with that participating provider.  To learn more about each provider’s terms and conditions, please visit:

    iTunes Terms and Conditions

    Amazon Video Terms and Conditions

    VUDU Terms and Conditions

    Google Play Terms and Conditions

    Microsoft Movies & TV Terms and Conditions

    Fios by Verizon Terms and Conditions

    Note that you may only connect to iTunes from your device if it is an iOS-compatible device.

  • To disconnect your iTunes account:

    Go to your Disney Movies Anywhere Settings and uncheck iTunes. Once iTunes has launched, go to the Account Information page in the iTunes Store and locate the Disney Movies Anywhere section.

    To disconnect your Amazon Video account:

    Go to your Disney Movies Anywhere Settings and uncheck Amazon Video.

    To disconnect your VUDU account:

    Go to your Disney Movies Anywhere Settings and uncheck VUDU.

    To disconnect your Google Play account:

    Go to your Disney Movies Anywhere Settings and uncheck Google Play. You may also disconnect from your Google Play app settings.

    To disconnect your Microsoft Movies & TV account:

    Go to your Disney Movies Anywhere Settings and uncheck Microsoft Movies & TV.

    To disconnect your Fios by Verizon account:

    Go to your Disney Movies Anywhere Settings and uncheck Fios by Verizon.

    When you disconnect, your existing movies will still be available in both your participating provider and Disney Movies Anywhere accounts, but any future movies you add will only be available from the account in which you acquire them. You can connect or disconnect a participating provider account at any time, but you will not be able to connect your Disney Movies Anywhere account to a different account for each participating provider for 180 days.
  • Yes, but you may only connect one account for each participating provider to your Disney Movies Anywhere account. For example, you may connect an iTunes account and a Amazon Video account, but you may not connect two iTunes accounts.

    You can disconnect and re-connect these accounts at any time, but you will not be able to connect to a different account, for each participating provider, for 180 days.

  • Disney Movies Anywhere does not work optimally on Windows 7 Enterprise (64-bit) and possibly other Windows operating systems, if you are using Internet Explorer 11. If you have this setup, please try a different browser like the latest version of Google Chrome or Mozilla Firefox. 
  • A Digital Copy is the digital version of a movie that is included with select Disney and Marvel Blu-ray and DVD packages. You can add a Digital Copy to your Disney Movies Anywhere Collection by entering the Digital Copy code in the Rewards section of Disney Movies Anywhere.  For select Blu-ray or DVD Combo pack purchases, the Digital Copy code found inside also serves as a Magic/Action Code, which will allow you to earn points toward exciting rewards through Disney Movie Rewards. 
  • To add an eligible Digital Copy, go to the Rewards section of Disney Movies Anywhere and enter the Digital Copy code found on the insert inside select Blu-ray or DVD Combo Pack packaging. Your movie will be automatically added to your Disney Movies Anywhere Collection. It will also sync with any of your connected participating provider accounts.

    Note that it may take several minutes for your movie to appear. Once your movie appears in your Collection, it will be available for streaming and, if you are using the Disney Movies Anywhere app on a compatible device, it will also be available for downloading.

  • Disney Movies Anywhere does not sell movies directly, but it provides a convenient connection directly to accounts you have with participating providers. Once you have connected your participating provider account(s) to your Disney Movies Anywhere account, select the Buy button to be directed to your participating provider to complete your purchase. Once completed, your movie purchase will automatically sync to your Disney Movies Anywhere Collection.

    Purchases will not be available through the Disney Movies Anywhere Amazon Fire TV and Roku apps.

    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.

    iTunes Terms and Conditions

    Amazon Video Terms and Conditions

    VUDU Terms and Conditions

    Google Play Terms and Conditions

    Microsoft Movies & TV Terms and Conditions

    Fios by Verizon Terms and Conditions

  • If your eligible Disney, Pixar, or Marvel Blu-ray or DVD set includes a Digital Copy, you can add it to your Disney Movies Anywhere Collection. If the set does not include a Digital Copy, you can still receive Disney Movie Rewards points for the movie by entering the Magic/Action Code (if available), but it will not be added to your Disney Movies Anywhere Collection.
  • A Disney Movies Anywhere-eligible movie includes a streaming version of your movie and, if you use the Disney Movies Anywhere app, a downloadable version of your movie so you can watch with or without an Internet connection.
     
    Movies in your Collection will automatically sync to your connected participating provider accounts, where they can be downloaded and streamed to your computer or compatible devices.
     
    Many movies include related bonus features* like blooper reels, deleted scenes, and much more.
     
    You’ll also earn Disney Movie Rewards points for eligible movie purchases, which can be used toward great Disney rewards. Just visit the Rewards section to learn more.
     
    * Bonus features are available in streaming form only and are not available to download.
     
    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.
     
  • Movie transactions are currently handled through our participating providers. The participating provider’s refund policy will govern any refund activity. Please contact the participating provider from which you purchased your movie to get refund information.
     
    If you’re having trouble playing your movie, we’d be happy to help you resolve it. Please contact us at any time.
     
    Each transaction is subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.
  • Streaming allows movies to be watched instantly by playing videos through your Internet-connected device. It doesn't require video to be stored on your computer or device and therefore does not require significant memory/storage. Streaming does require an active Internet connection. If you would like to watch a movie through the Disney Movies Anywhere app without an active Internet connection, you will need to download it first.
  • Downloading a movie saves the video file onto your device so you can watch it without an Internet connection. You will need to be connected to the Internet to download your movie. Once you have finished downloading, you can watch your downloaded movies offline and on the go.

    On iOS devices, downloading can be executed through the Disney Movies Anywhere app.

    On Android devices, downloading is handled through Google Play Movies & TV. Please ensure you have the latest version of Google Play Movies & TV installed and that you are connected to your Google Play account.

    Currently, downloading is not offered through the Disney Movies Anywhere website, the Amazon Fire TV and Kindle, Android TV, Microsoft Xbox 360, and Roku Disney Movies Anywhere apps.

  • You can stream your movies and videos from a signed-in Disney Movies Anywhere account on up to two different devices concurrently.
  • You may download your Disney Movies Anywhere-eligible movies using the Disney Movies Anywhere app to a maximum of eight different Disney Movies Anywhere-compatible devices within a 30-day period. If you attempt to add a new (i.e., ninth) device within that 30-day period, the device you used least recently will be removed from your account and replaced with the most recent device. Subject to the Disney Movies Anywhere Terms of Use, the number of times you can download a single movie to the devices associated with your account is unlimited, as long as you do not exceed the device limits described above.
     
    If you have exceeded your device limits you will receive an error message.  You must connect your device to the Internet and login to Disney Movies Anywhere at least once every 90 days for downloaded movies to remain available for playback.  
  • Downloading within the iOS version of the Disney Movies Anywhere app is currently available in standard definition (SD). SD movies are approximately 1-3 GB. Downloading in iTunes is available in SD or high definition (HD). Please refer to iTunes for file size information.

    Downloading from the Android version of the Disney Movies Anywhere app is available in both SD and HD. SD movies are approximately 1-3 GB. HD movies are approximately 2-6 GB.

    The size of the movie file will vary based on the length of the movie.

    Currently, downloading is not offered through the Disney Movies Anywhere website, the Amazon Fire TV and Kindle, Android TV, Microsoft Xbox 360, and Roku Disney Movies Anywhere apps.

  • You can select to download multiple movies, and your choices will be put in a queue and will download in the order you selected them.
  • You may not move or copy downloaded movies from Disney Movies Anywhere. However, you can download any movie in your Collection on up to eight different compatible devices—but no more than five Android devices—within a 30-day period.
  • You can stream movies in HD (720p) through Disney Movies Anywhere with certain HD-compatible PC’s and a fast Internet connection speed. Disney Movies Anywhere will automatically display the best video quality based on your device’s capabilities, supported software installed on your device and your Internet connection speed.
     
    HD streaming is not available on Mac computers, iOS, or Android portable devices.
  • Subject to certain restrictions, once a movie has been added to your Collection, you will have access to watch it as often as you like. For more information, see Disney Movies Anywhere Terms Of Use.
  • Yes, you will be able to watch the streaming version of your Disney Movies Anywhere-eligible movie while it downloads. Note that this may impact the speed of the download on certain devices, depending on your available bandwidth.
  • Once you have connected your Disney Movies Anywhere account with your participating provider accounts, all the eligible movies in your Disney Movies Anywhere Collection will also be accessible within those accounts, subject to the applicable license terms and conditions as detailed by each participating provider and subject to the Disney Movies Anywhere Terms of Use.

    iTunes Terms and Conditions

    Amazon Video Terms and Conditions

    VUDU Terms and Conditions

    Google Play Terms and Conditions

    Microsoft Movies & TV Terms and Conditions

    Fios by Verizon Terms and Conditions

  • If you are using Google Chrome on a computer with certain configurations, you may experience an issue caused by your system's cache. Please try the following steps to resolve this issue:

    1. 1. Clear your Adobe Flash Player cache by following these instructions
    2. 2. Disconnect your computer from any external displays
    3. 3. Open your browser cache settings in Chrome by hitting Ctrl + Shift + Delete on your keyboard  (or by following steps 1-3 in these instructions)
    4. 4. Check the box for "Content License"
    5. 5. Select the "Clear Browsing Data" button
    6. 6. Restart your browser

     

    You will need to sign in again when you return to Disney Movies Anywhere, but your video content should now be available for playback. If you still have issues, please contact us.

  • There are a number of reasons you may have trouble streaming a movie. Please try some or all of the suggestions below to resolve the problem.

    For the Amazon Fire TV app, if you are unable to play a video or are unable to connect to a server please follow the trouble shooting steps listed below:
     
    1. Try streaming another app to verify it is not a temporary app specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Complete a player reset. You can restart your Amazon TV device with your remote, press and hold the Select button and the Play button at the same time until the Amazon TV device restarts (about five seconds). Or   go to Settings > System > Restart
    4. Clear the cache on your Amazon video device by completing the steps below:
       • Select Settings
       • Choose Applications
       • Select Manage Installed Applications
       • Locate the Disney Movies Anywhere app
       • Select Clear Cache

    On your Android TV app:

    1. Try streaming another app to verify it is not a temporary channel specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Restart your Android TV by completing the following steps:
       • Unplug the power cord
       • Wait 10 seconds
       • Plug the power cord back in

    On your Microsoft Xbox 360 app:

    1. Try streaming from another app to verify it is not a temporary app specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Clear the cache on your console by completing the steps below:
       • Press the Guide Button on your Controller, go to Settings, and select System Settings
       • Select Storage
       • Highlight but don’t select a storage device, then press Y on your controller for Device Options. NOTE: It doesn’t matter which storage device you choose. This clears the cache for all storage devices
       • On the Device Options Screen, Select Clear System Cache
       • When Prompted to confirm storage device maintenance, select Yes. NOTE: when you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home
    4. Refresh your console connection by resetting the network to default and reconnecting to your network.

    On your Roku app:

    1. Try streaming another Channel to verify it is not a temporary channel specific outage.
    2. Restart Disney Movies Anywhere by exiting and re-entering the channel
    3. Repeat Guided setup by selecting Home > Settings > Update Connection. Try streaming the video again.
    4. Complete a player reset. Select Settings > System > System Restart > Restart. Or you can unplug your Roku device and plug it back in. After the player reset, try streaming the video again.
    5. Complete a Home Network reset. Unplug your Roku, then your router and modem. Please note that your router and modem may be the same unit. Turn the modem back on and allow two whole minutes for a proper restart. Then turn on the router, again allowing time for a full restart. Plug back in your Roku device, waiting for the TV to display the Home screen. Follow the on screen instructions to complete guided setup. Once you have completed setup try streaming the video again.
    6. Check your network connection. If your signal strength is poor, reposition the router closer to your Roku Device. If the strength is high, run a speed test from a computer or laptop near the location of the Roku device. To stream your titles instantly your signal strength should exceed 1.5 mbps. For higher quality your signal strength should exceed 3 mbps, and to stream HD your signal strength should exceed 5 mbps. If your Signal does not meet the playback requirements, you may continue to experience playback issues.

     

  • If you are having issues downloading a movie, we recommend that you try one or more of the following solutions:
     
    - If the app has frozen, force-close it. After closing the app, re-open it, and try downloading your movie again.
     
    - Sign out of your account and force-close the app. After closing the app, re-open it, sign back in to your account, and try downloading your movie again.
     
    - Delete the movie from your device and re-download it.
     
    On iOS devices:
     
    - In some cases, you may need to delete the Disney Movies Anywhere app and re-download it to your device. Once the app has downloaded, log into your account, and try to download the movie again.
     
    - If your download is interrupted for any reason, a notification will pop up, and you may have to tap the icon again to restart your download.
     
    On Android devices:
     
    - In some cases, you may need to clear the Disney Movies Anywhere app data. Once the app data has been cleared, sign in to your account and re-download the movie.
     
    - If there is an error during download, your icon will change to an exclamation point. Tap the icon again to retry the download or go to Google Play Movies & TV for more information on the error.

    If you are still having trouble with your downloads, please contact us.

  • “Picture in Picture” playback is currently available on the iPad Pro, iPad Air or later, and iPad mini 2 or later running iOS 9 and above.
     
    To use the “Picture in Picture” feature within the Disney Movies Anywhere app, please follow the instructions below.
     
    1. During video playback, tap the screen to bring up the onscreen options

    2. In the upper left-hand corner, select the double window icon to launch “Picture in Picture” playback

    3. Once the feature is enabled, the video can be dragged to the desired location on the screen. “Pinch and Zoom” functionality is also available to adjust the size of the playback screen

    4. To return to full-size playback, tap the playback screen and select the double window icon

    To use the “Picture in Picture” feature outside of the Disney Movies Anywhere app, please follow the instructions below.
     
    1. During video playback, select the “Home” button to leave the app and enable “Picture in Picture” playback. The selected video will continue to play while using other apps

    2. Once the feature is enabled, the video can be dragged to the desired location on the screen. “Pinch and Zoom” functionality is also available to adjust the size of the playback screen

    3. To return to the Disney Movies Anywhere App and full-screen playback, tap the playback screen and select the double window icon

  • Disney Movie Rewards is a membership-based loyalty program, available at no charge, that gives members the opportunity to collect points for eligible Blu-ray, DVD, movie ticket, music, and digital movie transactions, which can then be redeemed for great rewards and special offers.
  • Magic or Action Codes are found on the insert inside select Disney, Pixar, and Marvel Blu-rays and DVDs. You can enter your Magic/Action Codes within Disney Movies Anywhere by visiting the Rewards section. You can also enter them through DisneyMovieRewards.com. When you enter your Magic/Action Code, you can earn points toward exciting rewards. For select Blu-ray or DVD Combo Pack purchases, the Magic/Action Code found inside also serves as a Digital Copy code, which will allow you to unlock a digital version of the movie on Disney Movies Anywhere and earn Disney Movie Rewards points simultaneously. Magic/Action Codes are unique and can only be used to earn Disney Movie Rewards points once.
  • If you are not currently a Disney Movie Rewards member, when you sign up for Disney Movies Anywhere, you will automatically be signed up for Disney Movie Rewards. If you are already a member of Disney Movie Rewards and you meet the eligibility requirements for Disney Movies Anywhere, you can sign in to Disney Movies Anywhere with your Disney Movie Rewards username and password, once you accept the Disney Movies Anywhere Terms of Use.
     
    Disney Movie Rewards points and Magic/Action Codes you’ve previously redeemed through Disney Movie Rewards will be automatically synced with your Disney Movies Anywhere account.
    If you've connected your Disney Movies Anywhere account with one or more participating provider, your Disney Digital Copies will also sync to the libraries of your connected accounts
  • No, when you join Disney Movies Anywhere using your Disney Movie Rewards username and password, the Magic/Action Codes you’ve previously entered on DisneyMovieRewards.com will be automatically reflected in Disney Movies Anywhere.
  • Yes, you can earn Disney Movie Rewards points for eligible digital movies you purchase through participating providers with whom you’ve previously connected your Disney Movies Anywhere account. Digital movie purchases made prior to connecting your accounts are not eligible for points. To view the points you can earn, select a movie within Disney Movies Anywhere and look for the points indicator. Points earned will vary by title and format. Visit DisneyMovieRewards.com for more details.

  • First, ensure that you entered your Magic/Action Code correctly and that the Magic/Action Code has not been already used. If you still have trouble, please contact us.
     
    When contacting us, be sure to include:
     
    - Your Magic or Action Code
     
    - The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either a 0 or a 1
     
    - The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length
     
    - The UPC number located under the barcode on your DVD or Blu-ray package.

     

  • Please contact us and be sure to include the following information:
     
    - The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray
    package. This number will start in either a 0 or a 1.
     
    - The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length
     
    - The UPC number located under the barcode on your DVD or Blu-ray package.
     
  • You cannot redeem your Disney Movie Rewards points for movies directly on Disney Movies Anywhere at this time, but you can redeem them for a wide variety of great rewards. Visit Disney Movie Rewards to discover exciting ways to redeem your points.
  • If your eligible Disney Blu-ray or DVD set includes a Digital Copy, you can add it to your Disney Movies Anywhere Collection. If the set does not include a Digital Copy, you will receive Disney Movie Rewards points for the movie, but it will not be added to your Disney Movies Anywhere Collection.
  • If your eligible set including a Digital Copy isn’t appearing in your Disney Movies Anywhere account, please follow the instructions below.
     
    1. Sign out of Disney Movies Anywhere
     
    2. Sign back in to Disney Movies Anywhere
     
    3. Go to your Collection
  • There are a number of reasons you may have trouble playing a downloaded movie. Please try some or all of the suggestions below to resolve the problem.

    For a downloaded movie on an Apple device:

    - If the app has frozen, force-close it by double-tapping the device Home button and swiping up on the Disney Movies Anywhere app. After closing the app, re-open it and try playing your movie again.

    - Sign out of your account by going to your Settings on the app, then force-close it by double-tapping the Home button and swiping up on the Disney Movies Anywhere app. After closing the app, re-open it, sign back in to your account, and try playing your movie again.

    - Delete the movie from your device and then re-download it. Try playing the movie again once the movie has finished downloading.

    - In some cases, you may need to delete the Disney Movies Anywhere app and re-download it to your device. Once the app has downloaded, log into your account, re-download the movie and try to play it again.

    For a downloaded movie on an Android device:

    - If the app has frozen, force-close it by tapping the Recent Apps button and swiping the Disney Movies Anywhere app to the side. After closing the app, re-open it and try playing your movie again.

    - Sign out of your account by going to your Settings on the app, then force-close it by tapping the Recent Apps button and swiping the Disney Movies Anywhere app to the side. After closing the app, re-open it, sign back into your account and try playing your movie again.

    - Delete the movie from your device and then re-download it. Try playing the movie again once the movie has finished downloading. 

    - In some cases, you may need to clear the Disney Movies Anywhere app data. Once the app data has been cleared, log into your account, re-download the movie and try to play it again.

    For movie streaming:

    Movie playback issues and buffering are usually due to a slow Internet connection speed. Below are a few suggestions to improve this experience.

    - If you are using a wireless Internet connection, make sure your connection speed meets the suggested technical requirements.

    - Close any additional programs, web pages, or downloading services that may be active on your device.

    - Pause the movie for a period of time. This will allow the movie to buffer and may improve playback consistency.

  • The Disney Movies Anywhere app is currently available to download on the following devices:

    • Amazon Kindle Fire HDX 8.9” (4th Generation)
    • Amazon Kindle Fire HDX 8.9” (3rd Generation)
    • Amazon Kindle Fire HDX 7” (3rd Generation)
    • The Amazon Video Fire TV Box and Amazon Video Fire TV Stick.
     
    The app is currently not available on The Amazon Fire Phone, Kindle Fire tablets, or Kindle Fire HD tablets.

  • The Disney Movies Anywhere app is currently available to download on the following devices:

    • The Xbox 360

    The app is currently not available on The Xbox One, Windows Tablets, or Windows Phones.

  • There are a number of reasons you may have trouble streaming a movie. Please try some or all of the suggestions below to resolve the problem.

    For the Amazon Fire TV app, if you are unable to play a video or are unable to connect to a server please follow the trouble shooting steps listed below:
     
    1. Try streaming another app to verify it is not a temporary app specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Complete a player reset. You can restart your Amazon TV device with your remote, press and hold the Select button and the Play button at the same time until the Amazon TV device restarts (about five seconds). Or   go to Settings > System > Restart
    4. Clear the cache on your Amazon video device by completing the steps below:
       • Select Settings
       • Choose Applications
       • Select Manage Installed Applications
       • Locate the Disney Movies Anywhere app
       • Select Clear Cache

    On your Android TV app:

    1. Try streaming another app to verify it is not a temporary channel specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Restart your Android TV by completing the following steps:
       • Unplug the power cord
       • Wait 10 seconds
       • Plug the power cord back in

    On your Microsoft Xbox 360 app:

    1. Try streaming from another app to verify it is not a temporary app specific outage
    2. Restart Disney Movies Anywhere by exiting and re-entering the app
    3. Clear the cache on your console by completing the steps below:
       • Press the Guide Button on your Controller, go to Settings, and select System Settings
       • Select Storage
       • Highlight but don’t select a storage device, then press Y on your controller for Device Options. NOTE: It doesn’t matter which storage device you choose. This clears the cache for all storage devices
       • On the Device Options Screen, Select Clear System Cache
       • When Prompted to confirm storage device maintenance, select Yes. NOTE: when you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home
    4. Refresh your console connection by resetting the network to default and reconnecting to your network.

    On your Roku app:

    1. Try streaming another Channel to verify it is not a temporary channel specific outage.
    2. Restart Disney Movies Anywhere by exiting and re-entering the channel
    3. Repeat Guided setup by selecting Home > Settings > Update Connection. Try streaming the video again.
    4. Complete a player reset. Select Settings > System > System Restart > Restart. Or you can unplug your Roku device and plug it back in. After the player reset, try streaming the video again.
    5. Complete a Home Network reset. Unplug your Roku, then your router and modem. Please note that your router and modem may be the same unit. Turn the modem back on and allow two whole minutes for a proper restart. Then turn on the router, again allowing time for a full restart. Plug back in your Roku device, waiting for the TV to display the Home screen. Follow the on screen instructions to complete guided setup. Once you have completed setup try streaming the video again.
    6. Check your network connection. If your signal strength is poor, reposition the router closer to your Roku Device. If the strength is high, run a speed test from a computer or laptop near the location of the Roku device. To stream your titles instantly your signal strength should exceed 1.5 mbps. For higher quality your signal strength should exceed 3 mbps, and to stream HD your signal strength should exceed 5 mbps. If your Signal does not meet the playback requirements, you may continue to experience playback issues.

     

  • To download movies using the Disney Movies Anywhere app, please follow the instructions below.
     
    1. Launch the app
     
    2. Go to your Collection
     
    3. Tap the Download icon in the bottom-right corner of the movie you wish to download
     
    To delete movies downloaded to your device from the Disney Movies Anywhere app, please follow the instructions below.
     
    For iOS devices:
     
    1. Launch the app
     
    2. Go to your Collection
     
    3. Tap “On This Device”
     
    4. Tap “Edit” in the upper-left corner of the screen
     
    5. Tap the Remove icon in the bottom-right corner of the downloaded movie you wish to remove
     
    6. Tap “Remove”
     
    For Android devices:
     
    1. Launch Google Play Movies & TV
     
    2. Tap the Watch Now menu button
     
    3. Tap “My Movies”
     
    4. Tap the options icon (three vertical dots) below the movie you wish to remove
     
    5. Tap “Remove from device”
     
    6. Tap “OK” to confirm that you wish to remove the download from your device
     
    Please note that removing movies from your device will not delete them from your Disney Movies Anywhere Collection. You will still be able to stream your movies from Disney Movies Anywhere or download them at a later time.
  • You can enjoy Disney Movies Anywhere from your computer using any of our supported browsers. If you receive an error or are having difficulty using Disney Movies Anywhere, you may need to download one of our supported browsers or upgrade the version of your existing browser.

    You can use the following links to download the most recent version of your preferred supported browser.

    Download Google Chrome

    Download Firefox

    Download Safari

    Download Internet Explorer

    Please see our full system requirements for more detailed technical information.

  • The Disney Movies Anywhere iOS app is compatible with devices running iOS 7 and above.

    The Disney Movies Anywhere Amazon Video Kindle app is compatible with: Android OS 4.1 and above on Kindle 7”HDX and Kindle 8.9”HDX devices.

    The Disney Movies Anywhere Android app is compatible with most devices running Android 4.1 or new versions and have a higher than medium screen density (160 dpi).

    The Disney Movies Anywhere Microsoft Movies & TV Xbox 360 app is compatible with all Xbox 360’s.

    The Disney Movies Anywhere Android TV app is compatible with: Android OS 5.1 and above on a device running Android TV.

    The Disney Movies Anywhere Roku app is compatible with the Roku 1 platform and above that are running software level 6.2 and above - including Roku LT, Roku 1, Roku 2 HD, Roku 2 XD, Roku 2 XS, Roku 3, Roku Streaming Stick. 

    The Disney Movies Anywhere website is compatible with following operating systems, browsers and plug-ins:

    Supported operating systems:

    Windows Vista and higher

    Mac OS X v10.6 and higher

    Supported web browsers:

    Safari 5+, Firefox 5+, Internet Explorer 10+, Chrome 11+

    Required web browser plugin:

    Adobe Flash 11.0 or higher installed

    Please note that HD playback through Disney Movies Anywhere is available on PCs running certain configurations of Windows Vista+

    Recommended Internet connection speed for optimal playback support:

    SD playback: 1.4 Mbps or above

    HD playback: 2.8 Mbps or above

    For users with lower bandwidth, Disney Movies Anywhere automatically lowers picture resolution to ensure your viewing experience is optimized with minimal interruption.

     

  • Poor video quality and buffering during movie streaming are usually due to slow Internet connection speed, less than optimal software, and/or a computer or device’s processing speed. If your Internet speed is below the minimum requirement of 1.4 Mbps, streaming will not work optimally.
     
    If your Internet connection is 1 Mbps or above, here are a few recommendations:
     
    - Make sure you don't have additional programs, web pages, or active downloads.
     
    - Moving your device closer to your wireless router or switching to a wired connection may help improve poor connectivity.
     
    - Pause the video a few minutes to allow buffering.
     
    - If you’re on a laptop that’s using battery power, adjust your battery settings for higher performance.
     
  • If your video player only shows a blank or black screen on your computer, please confirm that you have the latest version of Adobe Flash Player installed. 
     
    If you are still having issues, please contact us.
     
  • If you delete the Disney Movies Anywhere app, your downloaded movies will also be deleted from your device. These movies can be re-downloaded at a later date if you re-install the app.
     
    Deleting the Disney Movies Anywhere app from your device will not impact the copies of the movies you may have within your participating provider accounts. 
  • If you are using Google Chrome on a computer with certain configurations, you may experience an issue caused by your system's cache. Please try the following steps to resolve this issue:

    1. 1. Clear your Adobe Flash Player cache by following these instructions
    2. 2. Disconnect your computer from any external displays
    3. 3. Open your browser cache settings in Chrome by hitting Ctrl + Shift + Delete on your keyboard  (or by following steps 1-3 in these instructions)
    4. 4. Check the box for "Content License"
    5. 5. Select the "Clear Browsing Data" button
    6. 6. Restart your browser

     

    You will need to sign in again when you return to Disney Movies Anywhere, but your video content should now be available for playback. If you still have issues, please contact us.

  • On the Disney Movies Anywhere app:

    1. Play a movie from your Collection
    2. Tap the Closed Captioning icon, located in the upper right-hand corner of the movie screen. When the speech bubble is black, captioning is turned off; when the speech bubble is white, captioning is on.

    On the Disney Movies Anywhere website:

    1. Play a movie from your Collection
    2. Click the Closed Captioning icon in the upper right-hand corner of the movie screen. Select “English” to turn on captioning; to turn off captioning, select “None.”

    On the Disney Movies Anywhere Amazon Video Fire TV app:

    1. Play the movie you would like to watch
    2. Select the Closed Captioning icon located under the player controls. When the Closed Captioning icon is white, captioning is turned off; when the Closed Captioning icon is blue, captioning is on.

    On the Disney Movies Anywhere Android TV app:

    1. Play the movie you would like to watch
    2. Select the Closed Captioning icon located under the player controls. When the Closed Captioning icon is white, captioning is turned off; when the Closed Captioning icon is blue, captioning is on.

    On the Roku Disney Movies Anywhere Channel:

    1. Play the movie you would like to watch
    2. Click the settings (*) button on your remote
    3. Press the OK button until captions mode is on
    4. Scroll down and click OK to save caption settings

    On the Disney Movies Anywhere Xbox 360 App:

    1. Play the movie you would like to watch
    2. Press A on your controller for menu options and select the Closed Caption icon
  • On the Disney Movies Anywhere website:

    1. Go to your Settings
    2. Click “Account”
    3. Click “Closed Captioning Display.” Here, you can customize your Caption/Subtitle formatting.

    On an iOS device:

    1. Go to your Settings
    2. Tap “General”
    3. Tap “Accessibility”
    4. Tap “Subtitles & Captioning”
    5. Use the “Closed Captions + SDH” to turn captioning on or off
    6. Choose one of the predefined styles (Default, Large Text, or Classic) or select “Create New Style” to customize your Caption/Subtitle formatting

    On an Amazon Kindle device:

    1. Swipe down from the top of the screen
    2. Select Settings
    3. Select Accessibility
    4. Turn Captions On
    5. Chose your style of captions
    6. Tap back button until you return to the Disney Movies Anywhere app.

    On the Android Disney Movies Anywhere app:

    1. Go to your Settings
    2. Locate “Accessibility”
    3. Locate “Hearing or Captions”
    4. Select “Google Subtitles (CC) or Captions”
    5. Choose one of the predefined styles (Default, Large Text, or Classic).

    Please note that the location for Closed Captions on Android Devices may differ on each device.

    On an Android TV device:

    1. Go to Settings on the Android TV Home screen
    2. Locate Accessibility under Preferences
    3. Select Captions to turn them on and select Configure to customize the format

    On the Xbox 360:

    1. Go to your Settings
    2. Select System
    3. Click Console Settings
    4. Click Display
    5. Select Closed Captioning
    6. Choose Use Custom Style and customize the style you would like to use.
    Please note that captioning is available on all feature movies but may not be available on all videos in the Discover section.

    On a Roku device:

    1. Go to your Settings
    2. Click Captions
    3. Customize your Closed Captions Style

     

  • You can register up to 16 devices in a 12-month period, which starts when you register your first device. Device registration is initiated when you download a movie from the Disney Movies Anywhere app.

    From those 16 registered devices, a maximum of 8 devices can be activated at the same time. Once you have reached this limit, you will need to deactivate a device in order to activate a new one.

    To manage your devices from the Disney Movies Anywhere website, please follow the instructions below.

    1. Go to your Settings
    2. Click “Access”
    3. Click “Device Management”
    4. Activate or deactivate the devices registered to your account by adjusting the individual settings
  • KeyChest™ is the revolutionary technology that powers Disney Movies Anywhere. It enables the purchasing, managing, accessing, streaming, and storing of secure, verified digital content within the Disney Movies Anywhere apps and website. KeyChest™ powers content to operate remotely, across multiple platforms, servers, and devices.
  • Audio Description through the Disney Movies Anywhere iOS app provides a descriptive audio track for select titles.
  • This feature is available through the Disney Movies Anywhere app on all iOS devices running iOS 7 and above.
  • Select Pixar titles support Audio Description playback through the Disney Movies Anywhere iOS app. Check back for updates!

    After turning on Audio Description, you can access movies that include audio description by going to the Featured tab and tapping on the “Movies with Audio Description” button in the center of the page

  • To turn on the Audio Description through the Disney Movies Anywhere iOS app, follow the steps below:

    1. Open the Disney Movies Anywhere iOS app

    2. Select Settings (Located under “More”)

    3. Select Audio Description

    4. Toggle on “Audio Description”

  • To sync and play the audio description for an eligible movie, the movie must be playing on a separate device (phone, tablet, TV, or theater screen).  When the movie is playing at a sufficiently-audible volume, tap the “Sync & Play Audio” button in the Disney Movies Anywhere iOS app for your chosen movie.  Please ensure that you allow the Disney Movies Anywhere iOS app to access your microphone so that it can listen and sync successfully (you can allow access through the pop-up that appears on the first sync or through your iPhone or iPad settings).  The movie should then begin to sync and play the audio description through your headphones or the speakers of your device.  Please make sure the volume on your headphones is turned up.  If your headphones have a microphone, make sure the microphone volume is also turned up.  Note that audio description will be streaming from your device if you have not previously downloaded the audio.